Frequently Asked Questions

Mortgage and finance brokers are licensed professionals who source loan options for clients from a panel of lenders and financial institutions. Rather than approaching one bank, a broker compares products across multiple lenders simultaneously — giving you broader choice and a clearer picture of what’s available for your situation.

The term ‘mortgage broker’ typically refers to specialists in residential home lending, while ‘finance broker’ is broader and can cover residential, business, commercial, equipment, and vehicle finance. At Unlocked, our team covers the full range.

Brokers can only source loans from lenders they’re accredited with. At Unlocked, our accreditations through AFG give us access to 70+ lenders — including major banks, regional lenders, credit unions, and specialist non-bank lenders.

For home loans, our service is free to clients. We’re paid a commission by the lender once your loan settles — this doesn’t affect your interest rate or loan terms, and we’re required by law to disclose it. We act in your best interests regardless.

For business, commercial, equipment, and vehicle finance, lenders don’t always pay broker commissions in the same way. In those cases, a professional fee may apply for the work involved in assessing your situation, sourcing options, and managing the application. Your broker will always discuss any fees with you before you commit to anything.

Using a broker instead of going directly to a bank gives you a number of practical advantages:

• Access to a wide range of lenders in one place — including products not available directly to the public.
• Expertise across a wide range of lending types — home loans, refinancing, self-employed, construction, business, and more.
• Loan structuring advice — not just finding a rate, but making sure the loan works for your goals.
• Personalised service — one broker who knows your situation from start to finish, not a call centre.
• The broker manages the paperwork, lender communication, and process — so you don’t have to.

A few things genuinely set us apart. Here’s an honest summary:

Here’s why we stand out:

• Close to a Decade of Experience: Our brokers have close to a decade of experience across home loans, refinancing, business finance, and more — which means we’ve seen most situations and know how to navigate them.
• 70+ Lenders on Our Panel: We compare options across 70+ lenders — including the Big Four, regional banks, credit unions, and specialist non-bank lenders. That’s a level of choice no single bank can offer.
• Your Goals Come First: We’re not aligned to any bank. Our only job is to find the right loan for your situation — which means our advice is genuinely in your corner.
• Transparency: We explain every option in plain English, disclose how we’re paid, and make sure you understand what you’re signing before you sign it. No surprises.
• Ongoing Support: We check in after settlement too. If your loan stops being competitive, we’ll let you know. Your loan health doesn’t stop mattering to us after the paperwork is done.
• Current and Responsive: We stay across rate changes, lender policy updates, government scheme changes, and market movements — so our clients always have access to current, relevant advice.
• Full-Service Broking: Whether you need a home loan, refinancing, business finance, equipment finance, or debt consolidation — we cover the full range. One broker, one relationship, across your full financial picture.

We cover the full range of lending — residential, business, and personal. Here’s a summary of what we can help with:

• Home Loans: First home buyers, upgraders, investors, refinancers, self-employed borrowers, and owner-builders — we compare options across 70+ lenders.
• Business Finance: Equipment, working capital, commercial property, agri finance, and leases — structured around how your business actually works.
• Refinancing & Rate Reviews: If you haven’t reviewed your home loan recently, a free 15-minute rate review could show you what’s available across 70+ lenders — your call whether to act on it.
• Debt Consolidation: Juggling multiple repayments? Consolidating into a single structured loan may reduce your total monthly commitment — we show you what’s possible.
• Personal Loans: For debt consolidation, major purchases, or other personal needs.
• Loan Restructuring: If your current loans aren’t working for you — too expensive, wrong structure, or no longer suited to your life — we can help you review and restructure.

Absolutely. We’re based in Toowoomba but work with clients across Queensland, New South Wales, Victoria, and beyond. Most of our process is handled by phone, video, and online — so geography is rarely a barrier.

• 70+ Lenders, Australia-Wide: Our lender panel covers the whole country. Whether you’re buying in Brisbane, Sydney, regional Queensland, or anywhere in between — we can source and compare options relevant to your location.
• Phone, Video & Online Consultations: We regularly work with clients we’ve never met in person. Phone and video appointments are a normal part of how we work — and usually just as effective as face-to-face.
• Streamlined Online Process: We use secure digital processes for document collection, application submission, and client communication — which means the process works whether you’re in Toowoomba or Townsville.
• Local Market Knowledge: We maintain current knowledge of property market conditions, state-specific schemes, stamp duty concessions, and lending nuances across the regions we operate in — so our advice is relevant wherever you are.
• Compliant Across All States & Territories: We’re well-versed in the regulatory and scheme requirements across Australian states and territories — ensuring compliant, smooth processes wherever you’re located.